Troubleshooting the install/uninstall process
Detailed description:
- Save this file on your computer.
- Double-click install_debug.reg - this creates a new registry key instructing Windows Installer to run in debug mode.
- Before proceeding it would be useful to delete any other MSI logs that might be present in the %TEMP% folder. To access this folder it simply open a Windows explorer window and type %TEMP% in the address bar as shown in the screenshot below:
- Begin the installation (or the uninstall process depending on the situation).
- After the install wizard rolls back or the error is encountered please collect the newest install log that matches the wildcard MSI*.log from the temporary location (%TEMP%)
Print
Bookmark this Page
Rate this article
Software Applications:
BitDefender Antivirus, BitDefender Antivirus 2008, BitDefender Antivirus 2009, BitDefender Antivirus 2010, BitDefender Antivirus Plus, BitDefender Internet Security, BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Internet Security 2010, BitDefender Total Security 2008, BitDefender Total Security 2009, BitDefender Total Security 2010
Operating systems:
Windows 7, Windows 98, Windows Me, Windows VISTA, Windows XP
BitDefender Antivirus, BitDefender Antivirus 2008, BitDefender Antivirus 2009, BitDefender Antivirus 2010, BitDefender Antivirus Plus, BitDefender Internet Security, BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Internet Security 2010, BitDefender Total Security 2008, BitDefender Total Security 2009, BitDefender Total Security 2010
Operating systems:
Windows 7, Windows 98, Windows Me, Windows VISTA, Windows XP
| Solution ID: 524 | Created on 11 Mar 2009 09:13 |
| Language: English | Modified on 06 Jul 2011 09:48 |
