Troubleshooting offline clients

Communication malfunctions may appear between the Management Console and the Management Agents if:

1. The client machine was rebooted after deployment.
2. The client machine is turned off.
3. The BitDefender Management Agent component is not installed and running on the client machine. If it is not, you will need to uninstall the BitDefender Business Client (if already installed), install the Management Agent and then the Business Client.
4. A 3^rd-party software/hardware firewall exists between the server and the client; if one does exist, ensure that the Agent's communication port is opened on the firewall.
5. The client is not set to point to the correct Enterprise Manager server. To correct this, go to the client and open the file C:\Documents and Settings\All Users\Application Data\BitDefender\Enterprise 3\Agent\agent.xml. In this file, look at the tag, the server's IP and the Agent communication port should be there.
6. The communication is filtered/blocked by any other equipment. From a command prompt window telnet the server's IP on the agent port ( telnet SERVER_IP AGENT_PORT). If the communication is working the window should turn black. If you receive an error message the communication blocked.

Should the communication still not work properly after the verifications above, please contact the BitDefender support for further investigation.