What actions to take when the Firewall is unavailable
Summary:
This article provides a possible solution for the issue when the Firewall module is disabled and cannot be activated. Trying to activate it generates the message:
Cannot communicate with the Virus Shield Service.
or
Failed to initialize firewall drivers
on older versions of BitDefender.
Detailed description:
In order to solve this issue please follow the instructions below, without skipping any step:
A. Run the following patch: STEP A
B. Restart the computer.
C. Perform a product update (important) - From the Security Center hit Update now
D. Restart the computer.
E. Run the second patch: STEP E
F. Restart the computer.
G. Open BitDefender and check if the Firewall is working properly.
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Software Applications:
BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Total Security 2008, BitDefender Total Security 2009
Operating systems:
Windows 2000, Windows VISTA, Windows XP
BitDefender Internet Security 2008, BitDefender Internet Security 2009, BitDefender Total Security 2008, BitDefender Total Security 2009
Operating systems:
Windows 2000, Windows VISTA, Windows XP
| Solution ID: 391 | Created on 06 Sep 2007 16:12 |
| Language: English | Modified on 19 Nov 2008 13:43 |
